Respond to support requests immediately. Delight customers sustainably.
Turn frustrated wait times into enthusiastic “Wow!” -Moments. MAIA gives your support team instant access to accurate product knowledge – so every customer receives the first-class care they deserve.
Leading companies trust MAIA
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Your support team is fighting with tied hands
Your team wants to delight customers but struggles with a wild growth of information sources. Long wait times and inconsistent answers frustrate both customers and employees.
First-level support exceeds every service level agreement
Customers receive different answers to the same questions
Support team works with outdated or contradictory information
Escalations pile up due to lack of access to expert knowledge
Become a valued product expert
MAIA turns you into a product hero without deep technical knowledge. You dramatically reduce your response times and deliver consistent, precise answers in all customer languages.
Answer inquiries within minutes instead of hours
Always deliver the same high answer quality
Communicate with every customer in their language
Solve complex cases with AI-powered recommendations
Customer Support Team Use Cases Overview
Leading industrial companies are already using MAIA
"I no longer search through countless files. I get an answer to my question!"
"In M&A, time is money. With MAIA, we save both and quickly find the needle in the haystack."
"With MAIA, we deploy our knowledge strategically while ensuring that our core values as a medium-sized company - highest quality and data security - are consistently maintained."
Häufige Fragen
MAIA is specifically developed for the requirements of German industrial companies: GDPR-compliant, with European servers and enterprise-grade security. You receive dedicated support, tailored workshops, and a personal contact person. Unlike standard AI tools, MAIA processes your entire company knowledge and delivers precise, source-based answers.
No. Updates, support, and new features are included. In the Enterprise package, individual training sessions may be charged separately. Beyond that, there are no additional costs for implementation or support.
Experience MAIA's capabilities for yourself! We offer you the opportunity for a free test where you can try MAIA with your team in practice. Contact us for a non-binding demo - together we'll find the best solution for your requirements.
Yes, we closely support you and your team during the implementation of MAIA. You receive a personal Customer Success Manager, tailored workshops, and continuous support. We help you not only with technical implementation but also with developing your AI strategy and optimal usage in daily work.
MAIA significantly reduces the time needed to learn complex topics. Instead of spending months studying documentation, new team members can directly ask relevant questions and receive immediate precise answers from company knowledge. This accelerates knowledge transfer and relieves experienced colleagues.
MAIA was specifically developed for the requirements of industrial companies. Companies in mechanical engineering, medical technology, and manufacturers of complex hardware products particularly benefit. MAIA primarily supports product managers, technical support teams, and researchers in their daily work with technical documents.
"Your data stays in Europe - without compromises. MAIA is fully GDPR-compliant and works exclusively with European servers. Our infrastructure meets the highest security standards, and our application is continuously reviewed by experts. Unlike with US providers, you have the certainty with us: Your data will never be used to train the AI or shared with third parties. Every document, every analysis, and every interaction stays within your protected company environment. MAIA is your personal assistant that works exclusively for your company.
With our 'all-inclusive start,' you're ready to go in just a few days. Our Customer Success Team supports you with implementation, trains your employees, and serves as your dedicated contact. You receive not only technical setup but also strategic consulting for optimal integration into your workflows.
MAIA processes all common document formats in your company: from Office documents (Word, Excel, PowerPoint) to PDFs and technical documentation and product data sheets. Confluence pages and SharePoint documents can also be seamlessly integrated.
MAIA combines the strengths of modern AI with your company knowledge. You can not only have general conversations - like with ChatGPT - but also receive precise, source-based answers from your own company data. Your sensitive data remains in your controlled environment - GDPR-compliant on German servers. Additionally, you receive personal support and tailored workshops for your team.
MAIA is your AI-powered knowledge management platform specifically developed for industrial companies. Unlike classic document management systems, MAIA understands your technical documents, product information, and internal knowledge databases - and makes them intelligently searchable through AI. You simply ask your question, MAIA finds the relevant information in your documents and provides precise answers.