Customer Chatbot
MAIA revolutionizes customer inquiry responses by providing lightning-fast answers to complex questions, eliminating the need for customers to search through extensive documents.
Challenge
- Large amount of information: Customers often can't find the desired information in documents such as manuals and prefer direct inquiries.
- Technical language: User manuals and documents are often not formulated in a customer-friendly manner.
- Frequent inquiries: Many customers have similar questions about a wide range of topics.
Solution
- Simple inquiries: Customers can directly input their questions, and MAIA searches all relevant documents in seconds to present well-founded answers.
- Fast and direct answers: Customers receive immediate answers to their questions without relying on calls, manual chats, conventional chatbots, or searching through FAQs.
- Website integration: By integrating a search mask from MAIA on your website, customers can directly ask and have their questions answered.
Result
- Speed: 70% faster processing of first-level support questions.
- Comprehensibility: On request, technical language is converted into a more understandable format.
- Customer satisfaction: The high quality of answers and speed leads to increased customer satisfaction.
Prompt Examples
- Product upgrade: "How can I upgrade [product type] [article number] to the latest technology?"
- Installation requirements: "How much space is needed for the installation of [product]?"
- Product benefits: "What are the advantages of [product name]?"
- Customer communication: "Formulate an email to [customer name] regarding the inquiry: I would like to order [product name]."
Use Cases
