Intelligent FAQ

Challenge

• Large amount of information: Customers and employees often can't find the desired information in documents such as manuals and prefer to pick up the phone.
• Technical language: User manuals and documents are not formulated in a customer-friendly way.
• Frequent inquiries: A large number of recurring questions from employees regarding a wide range of topics.
  

Solution

• Simply type in queries and MAIA searches all relevant documents in seconds to present well-founded solution proposals.
• This way, you always have a quick answer to daily questions at hand - whether from sales, customers, or the development department!
• By integrating a shareable search mask from MAIA on your website, customers can directly answer their questions without relying on calls, manual chats, inadequate chatbots, or searching through FAQs.
  

Result

• Speed: 70% faster processing of first-level support questions and 50% time savings in second-level support.
• Comprehensibility: On request, conversion of technical language into an understandable format.
• Satisfaction: The high quality of answers in less time leads to increased employee and customer satisfaction.
  

Prompt Examples

• "How can I upgrade [product type] [article number] to the latest technology?"
• "How much space is needed for the installation of [product]?"
• "What are the advantages of [product name]?"
• "Formulate an email to [customer name] for the inquiry: I would like to order [product name]."