Customer support chatbot

Challenge

• Rapid Information Retrieval: Customer support staff often need to respond quickly to a wide range of customer inquiries, requiring fast and accurate information retrieval.
• Complex Queries: Customers frequently ask complex questions that require thorough review of documentation and manuals.
• Support Efficiency: High query load and the need to provide precise and individualized answers to each customer can overwhelm support.

Solution

• Support through MAIA: Customer support staff can use MAIA to quickly extract needed information from a variety of company documents.
• Adaptable Responses: MAIA helps efficiently answer complex queries, allowing support to subsequently communicate these answers to customers via phone or email.
• Improved Response Quality: MAIA ensures that given answers are precise and tailored to the specific needs of customers.

Result

• Speed: 70% faster processing of first-level support questions and 50% time savings in second-level support.
• Relief for Support Team: Reduction of customer support workload through more efficient information retrieval and processing.
• Comprehensibility: On request, conversion of technical language into an understandable format.
• Satisfaction: The high response quality in faster time leads to increased employee and customer satisfaction.

Prompt Examples

• "How can I upgrade [product type] [article number] to the latest technology?"
• "How much space is needed for the installation of [product]?"
• "What are the benefits of [product name]?"
• "Draft me an email to [customer name] in response to the inquiry: I would like to order [product name]."